FAQ

Living in Calgary, Edmonton, Ottawa, North Bay, Sherwood Park, Saskatoon, St. Albert, and Regina means you’re just a few clicks away from having cannabis products delivered the same day. These stores offer delivery: 

• Beaumont – Montalet – Calgary
• Sky Pointe Landing – Calgary
• Clareview – Edmonton
• Namao – Edmonton
• Rice Howard Way – Edmonton
• Orchards Gate – Edmonton
• Jackson Heights – Edmonton
• Terrace Plaza – Edmonton
• White Oaks – Edmonton
• Terwillegar – Edmonton
• Thibeault Terrace – North Bay
• York Street – Ottawa
• Blairmore Village – Saskatoon
• City Park – Saskatoon
• Stonebridge – Saskatoon
• Willowgrove – Saskatoon
• Idylwyld Drive – Saskatoon
• Baseline road – Sherwood Park
• Wye Road – Sherwood Park
• Shoppes @ Giroux – St. Albert
• Inglewood Square – St. Albert
• Glenelm Park – Regina

In Alberta & Saskatchewan, orders can be scheduled for the following time slots:

• 11 AM – 2 PM 
• 2 PM – 6 PM 
• 6 PM – 8 PM 

In Ontario, orders can be scheduled for the following time window:

• 4 PM -9 PM

We accept online payment (Visa & Mastercard credit/debit) upon completion of checkout for delivery orders. We do not accept cash on delivery.

Yes, ID is required for delivery. Upon delivery to your home, our Delta 9 driver will validate that the ID presented is valid and matches the name given on the order. They will also validate the payment card for the last 4 digits and name on the card.

We accept any form of valid, government-issued ID as proof of age including, a Driver’s Licence, Age of Majority Card or Passport.

To be deemed valid your ID must include all of the following:

• a photo;
• a name;
• a signature;
• be government issued;
• date of birth;
• not be expired;
• have a unique identifier number

Please ensure to have the following when picking up your order:

• Order number and/or name order was placed under.
• Valid photo ID – name must match what was on the order
• If the order was paid online, you must present the card used or your wallet card transaction confirmation.
• Any discounts requiring ID (student, senior, military/veteran, first responder) will require ID to be presented at time of pickup.

Online orders that are not pre-paid will be held aside for a maximum of 24-36 hours depending on the store.

Online orders that are pre-paid will be held aside for a maximum of 48-72 hours.  If not picked up the order will be refunded.

Why don’t we hold the orders for longer? To be fair to other customers who are actively looking to purchase the products we try to ensure that products are not held for an extended period of time.

For online orders from our website or mobile app we only accept Visa and MasterCard Credit/Debit cards. Pre-paid credit cards are not accepted.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.

Yes you can! Our iOS app offers the full shopping experience for our Spark Rewards members: find your closest locations, discover new products or find your favorites, add to cart and follow the prompts to complete your order securely.

By enabling location services in the Spark Marketplace app we will use the information to provide you a list of stores closest to your location at that moment.

If you don’t allow at first but then decide you want to allow location services, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS:  Select Location and then “While Using the App” or “Always”.

On Android: Select Location Permissions and then “Allow only while using the app”.

WIth each update we will let you know what is new in the app: For example

Enable app notifications to receive real-time updates on promotions, and exclusive deals. You can also follow us on social media for additional announcements.

Here is how to enable notifications:

If you don’t allow it at first but then decide you want to receive notifications, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS: Select Notifications and then “Allow Notifications”.

  On Android: Select Notifications and then “Allow Notifications”.

There are so many ways to earn Spark Rewards points!  You can earn by:

• Visiting our stores
• Shopping online either on our website or through our app  (bonus points for online orders!)
• Referring friends to the program
• Downloading the Spark Marketplace app
• Completing your profile preferences
• Leaving a product review on a verified purchased product
• In-store initiatives such as using a branded reusable bag, recycling and so much more!

You can download the app directly from the Apple App Store or Google Play store using the links below or simply search for “Spark Marketplace” and click on the “Get” (iOS) or “Install” (Android) button.

Spark Marketplace iOS app

Spark Marketplace Android app

Unfortunately, due to Google’s regulations, cannabis sales are not permitted through the app: Google Play doesn’t “allow apps that facilitate the sale of marijuana or marijuana products, regardless of legality.” 

You can use the app to find your closest location, browse products, sign up for member deals and view account details including past order details. Once you find a product you wish to purchase, click on “Order” and you will be redirected to the website to complete your order.

If Google’s regulations change and allow cannabis sales through an app, we are ready and will offer the full shopping experience on approval.

We offer great deals every day. Sign up for Spark Perks to get exclusive prices on some of our top-selling products. Shop Member Deals now!

Yes! You can place an order through our website and pick up at a Fire & Flower location.

We accept any form of valid, government-issued ID as proof of age including, a Driver’s Licence, Age of Majority Card or Passport.

To be deemed valid your ID must include all of the following:

• a photo;
• a name;
• a signature;
• be government issued;
• date of birth;
• not be expired;
• have a unique identifier number

Please note we only accept Visa and MasterCard Credit/Debit cards.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.

Select the Location icon (store) from either the main navigation bar or from the left navigation bar found in the hamburger:

In the address field, type in your address, where you would like the delivery to be made.

View the options below and it will indicate whether Local Delivery or Postal Delivery is availble to the address that has been entered. If delivery is available the corresponding location will be displayed and simply select Continue Shopping (if you were already shopping in that location) or Shop Here to switch to the location that will offer you delivery.

On some site, there will be a second option for checking delivery availabilty. There may be address checker on the Shop All part or on the Cart. If you see a similar message to the below, click on the arrow, then enter your address.

The modal will display whether you are eligible for delivery and will guide you to the location that offers it to you.

Follow your nose. It’s quite wise advice when it comes to selecting cannabis. Research shows that terpenes, the aromatic compounds in cannabis (think essential oils), play a large role in the energizing or relaxing effects.

Some of the more common terpenes – there are over 400!

• Alpha-Pinene
• Myrcene
• Limonene
• Beta-Caryophyllene
• Linalool
• Humulene
• Ocimene
• Terpinolene

Laws vary by province and municipality. Here’s a handy guide to help you understand cannabis consumption laws by region, but be sure to check your city or town’s government website for specific bylaws.

Under federal law, you’ll be allowed to cultivate up to 4 plants in your own residence, equaling 4 plants total per household. Some provinces may restrict whether or how you may grow at home. If you rent or live in a condo, you may also be subject to restrictions imposed by your landlord or condo by-laws.

You are allowed to possess up to 30 grams of dried legal cannabis or equivalent in public.

Head over to our Career page for current job listings. If you find a position that’s a great fit for you, submit your cover letter and resume through our career portal.

The product formats currently available for purchase include: dried flower, milled flower, pre-rolled joints, vape cartridges and disposable vapes, edibles, beverages, concentrates, oils, sprays and capsules. 

After purchasing legal cannabis products, you can consume them by:

• Smoking: Joints, pipes and bongs
• Vapourizing: Breathing in dried or concentrated cannabis through a vaping device
• Drinking or eating: Store bought or homemade edibles made from cannabis oil or dried cannabis
• Ingesting: Capsules containing cannabis oil

Molecular yet mighty, cannabinoids are chemical compounds that stimulate the CB1 receptor in the brain, resulting in a spectrum of benefits and effects. Here, we’ll focus on the most common: THC (tetrahydrocannabinol) and CBD (cannabidiol).

THC-dominant

Choosing a strain that’s THC-dominant will give you the intoxicating “high” that’s commonly paraded in pop culture. The psychoactive effect is balanced and damped by the level of CBD in the strain.

• Alters consciousness and perspectives
• Produces feelings of euphoria

CBD-dominant

Choosing a strain that’s CBD-dominant will give you a grounded “body” experience. This cannabinoid is non-psychoactive, making it desirable to those with THC sensitivities.

• Little to no psychoactive effects

THC/CBD balanced

Choosing a strain with a balance of THC and CBD will harmonize the overall effects of each cannabinoid. CBD cushions the CB1 adaptor in the brain, softening the psychoactive effects of THC.

Genus: Cannabis

Species: C. indica, C. sativa, C. ruderalis

Contrary to popular belief, the species of cannabis you consume doesn’t indicate the varying effects you can expect to experience.

That’s right, indica doesn’t chill you out, nor does sativa energize you. Regardless of species, it’s a strain’s unique mix of cannabinoids and terpenes that gets you in the groove. In fact, most modern-day strains of cannabis are crossbreeds (a mix of species), with very few linking back to their pure lineage.

Taxonomy terms such as indica or sativa are best used to categorize the varying climates, appearances, origins and growth patterns of each variety. The combination of cannabinoids and terpenes present, regardless of species, is the best predictor of consumption effects.

We try to ensure our prices are competitive in all of the markets in which we operate however, if you find a lower every day or advertised sale price on an identical item currently in-stock and offered by any legal retail competitor’s brick-and-mortar store within 5 kms of our store, you can bring us the flyer, advertisement, web page or email and we’ll match it. It’s as easy as that!

*Conditions apply. See in shop for details.